About us
The trusted team, in the home you know.
Supported Home is part of the Civitas Group, an integrated accommodation and care group operating in South East Queensland since 2012. Your care is led by a Registered Nurse and delivered by a small team we employ directly.
We are a local team of aged care professionals — nurses, care partners, coordinators and carers — supporting older people across greater Brisbane, the Sunshine Coast and the Gold Coast. Supported Home is a registered aged care provider and part of the Civitas Group.
Good care needs the right support behind it. We give our carers strong systems and technology, practical training, and experienced clinicians and managers alongside them. We bring the right people together around each client and keep their goals at the centre.
Our team is diverse, and that shapes how we work. We take the time to understand a person and what matters to them, and we bring genuine care to the relationship.
Our approach
The capability that supports someone through complex dementia also stands behind the team helping a person stay independent at home.
The face at the door is one you know. We directly employ our care workers — so the same familiar people keep turning up, and we hold one standard of care across everyone who visits.
Your care is led by our Registered Nurse Clinical Lead. Clinical oversight is built into how we plan, deliver and review care — not added on after the fact.
As needs change, we plan the next step with the person and their family, and adjust the support around them. We don't wait for a crisis to have the conversation.
Our team
Led by our Clinical Lead and an experienced intake and service team across both regions.
Clinical Lead and Registered Nurse
Community Intake Manager, Sunshine Coast
Community Intake Manager, Brisbane
Team Leader, Sunshine Coast
Team Leader, Brisbane
Rostering Team Leader
HR Manager
Behind them is a directly employed team of care workers and nurses, trained to one standard and supported by our clinical, rostering, quality and people functions. Employing our own people is how the same familiar faces keep turning up, and how we hold one standard of care across everyone who visits.
Governance
Supported Home's governing body sets our direction and holds final accountability for safe, compliant care. It meets regularly, supported by our senior leadership.
Chairman
Chief Executive Officer and Vice Chair
Treasurer
Quality and Compliance Manager
Financial Controller
Clinical governance & quality
Clinical care is led by Wanessa Arraes, our Clinical Lead and a Registered Nurse with 14 years' community nursing experience. She is accountable for clinical care, care planning and the standard of our nursing.
An independently chaired Quality Care Advisory Body (QCAB) reviews the safety and quality of our care — incidents, feedback and outcomes — and reports to the governing body. It includes a clinical lead and a client representative, so the people who use our services have a real say in how we run.
We work to the Aged Care Quality Standards, report serious incidents under the national scheme (SIRS), and turn what we learn from feedback, complaints and audits into changes to training and how we work.
A Registered Nurse is available through our clinical intake pathway. Referrers can speak directly with our clinical team about discharge planning, complex needs and whether our services suit a person.
Call us or email our nurse directly to discuss discharge planning, complex needs or whether our services suit a person.
Your rights
Set out in the Statement of Rights under the Aged Care Act 2024, the rights of older people receiving aged care are legally enforceable, and we deliver care in line with them.
We give every client a copy of the Statement of Rights when their care begins, and we help them understand what it means for them. It shapes how we plan and deliver support.
If something isn't right, you can raise it with us directly or make a complaint.
Inclusion
We support people from culturally and linguistically diverse backgrounds, Aboriginal and Torres Strait Islander people, LGBTI+ elders, and veterans.
We take the time to understand where someone has come from and what shapes their life — language, culture, faith, identity and history — and we build it into their care. Where language matters, we arrange interpreting; where cultural or spiritual practices matter, they belong in the care plan.
Frequently asked questions
Yes. Supported Home is a registered aged care provider, listed with the Aged Care Quality and Safety Commission under Provider ID PRV-44453.
Clinical care is led by Wanessa Arraes, our Clinical Lead and a Registered Nurse with 14 years' community nursing experience.
A governing body holds final accountability for safe, compliant care. An independently chaired Quality Care Advisory Body reviews the safety and quality of our care and reports to it. We work to the Aged Care Quality Standards and report serious incidents under the national scheme (SIRS).
Yes. Supported Home is part of the Civitas Group, which has provided care and accommodation in South East Queensland since 2012.
Yes. We directly employ the nurses and care partners who provide care, so the same familiar faces support each person.
Get in touch
Talk to our team about support at home — for yourself or a family member. If you're a health or care professional referring a patient, we can help with that too.
