Support at home for your mental health and wellbeing

The trusted team, in the home you know.

Your support is led by a Registered Nurse and works alongside your treating mental health team.

(07) 3517 0808, our clinical intake line. Phone lines are open 9am–5pm, Mon–Fri, and we’ll get back to you by the next business day. In an emergency, always call 000.

Whatever you’re facing, you’re not on your own. If something ever feels unsafe or urgent, call 000.

We support older people living with depression, anxiety and grief; with serious, long-term mental illness; and with the mood and behaviour changes that can come with dementia — care led by a Registered Nurse, working alongside the psychiatrist, GP and mental health team already involved.

We cover greater Brisbane, the Sunshine Coast and the Gold Coast.

You don’t need a diagnosis, or your funding sorted, to talk to us.

Support that meets the whole person

When an older person you love is struggling, low, withdrawn, grieving or anxious, there is support at home.

When something has changed

It often does not look like ‘mental illness’. It looks like a parent who has stopped ringing, a father who is irritable and tired and says he is ‘just fine’, a partner who has lost interest in the things they loved. In older people, depression is easily missed. It gets masked as aches, sleeplessness or withdrawal. If something has changed and you are worried, that is reason enough to talk to us. You do not need a diagnosis first.

Not sure it’s worth a call? It is. (07) 3517 0808

Everyday support that lifts the weight

So much of mental wellbeing in later life is built from small, steady things: a familiar face who turns up, a reason to get out of the chair, a walk, a proper meal, a conversation that is not about being unwell. Our directly employed workers provide consistent companionship and practical help, gently rebuilding routine and connection. It is the social fabric that supports recovery alongside medical care.

Grief, loss and loneliness

Later life can hold a great deal of loss: a spouse, friends, independence, a home. Grief and loneliness take their own time, and they deserve company while they do. We sit with people through it and keep them connected. We also notice gently when grief is becoming something heavier that needs more support, and we help arrange it when it does.

When mental illness is serious or long-term

Some of the people we support have lived with a serious mental illness for years — including conditions such as schizophrenia or schizoaffective disorder. We provide the steady, skilled in-home support that helps a person live well at home: a consistent team who know them, help with routine and connection, workers trained in de-escalation, and a clear way to escalate when something changes. We work around the psychiatrist and mental health team who lead the clinical care; we do not diagnose, treat or provide therapy. When someone moves from disability support into aged care, the help they rely on shouldn’t stop — we continue that in-home support, coordinating with the mental health team involved.

Steady, skilled, and alongside your clinical team

Led by a Registered Nurse

Wanessa Arraes, our Clinical Lead, is a Registered Nurse. Support is planned clinically and reviewed as needs change.

The same familiar faces

Trust is everything in mental-health support, and it is built by the same faces turning up. Our care workers are directly employed by Supported Home, so we send a small, consistent team the person comes to know.

Alongside your clinical team, not instead of it

We coordinate with your GP, psychiatrist, mental health team and, where relevant, the aged care assessment team. We add in-home psychosocial support to the clinical care already in place. We do not provide psychiatric treatment, therapy or diagnosis, and our role sits clearly alongside theirs.

Frequently asked questions

What are the signs of depression in an older person?

It often shows up as withdrawal, irritability, loss of interest, poor sleep or appetite, or vague physical complaints rather than obvious sadness, and in older men especially it is frequently under-reported and masked. Memory and concentration can also be affected, which is sometimes mistaken for dementia. If something has changed and you are worried, it is worth a conversation. Call (07) 3517 0808.

Do we need a diagnosis before you can help?

No. Many families reach out simply because someone they love is not themselves. You do not need a diagnosis, a referral or your funding sorted to talk to us. Call (07) 3517 0808 and we will help you work out the next step.

Is this counselling or psychiatric treatment?

No. We provide in-home psychosocial support: companionship, routine, social connection, practical help and a skilled eye, alongside the clinical care your GP, psychiatrist or mental health team provide. We do not diagnose or provide therapy or psychiatric treatment. We are the steady support around it.

Can you help someone whose depression is serious?

Yes. We support people with more serious or complex needs, working alongside the clinical team leading their care, with a clear plan and a way to escalate. Acute psychiatric care belongs with that clinical team and emergency services, and we make sure they are reached. If there is immediate danger, call 000; for support right now, Lifeline is available 24/7 on 13 11 14.

How do you help with grief or losing a partner?

We sit with people through bereavement and the loneliness that follows, keep them connected and gently rebuild routine, and we watch for the point where grief becomes something heavier that needs more support. There is no timetable for grief.

Is loneliness really something you help with?

Yes. Loneliness has real effects on older people’s health and mood, and consistent human connection is one of the most powerful things we offer. A familiar face, a reason to get out, a conversation that is not about being unwell. It is a serious part of the work, not an afterthought.

Will the same carers come each time?

As much as possible, yes. Trust is the foundation of mental-health support, so we keep our directly employed team small and consistent, and the same familiar faces turn up.

Are there support groups for older people with depression?

There are, and we can help connect a person to local groups and services alongside the one-to-one support we provide at home. If you would like help finding what is available in greater Brisbane, the Sunshine Coast or the Gold Coast, call (07) 3517 0808.

Can you support an older person living with a long-term mental illness such as schizophrenia?

Yes. We provide consistent, skilled in-home support for people living with serious, long-term mental illness, alongside the psychiatrist and mental health team who lead their clinical care. We help with daily routine, connection and practical support, with workers trained in de-escalation and a clear way to escalate. We do not provide psychiatric treatment, therapy or diagnosis — that stays with the treating team. Call (07) 3517 0808.

Can you keep supporting someone who has aged out of NDIS?

Yes. When someone moves from disability support into aged care, the support they rely on shouldn’t stop. We have real experience supporting older people with long-term mental illness and disability, and we continue that in-home support under aged care, coordinating with the mental health team involved. Call (07) 3517 0808.

Start the conversation

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We answer enquiries by the next business day. In an emergency, always call 000.