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Dementia care at home, from the first changes to the hardest days

Dementia support at home across South East Queensland, led by a Registered Nurse — with behaviour support plans and de-escalation-trained support workers we employ directly.

You don’t need a diagnosis, or your funding sorted, to talk to us.

(07) 3517 0808 ,  — our care team. Phone lines are open 9am–5pm, Mon–Fri, and we will get back to you by the next business day.
A Supported Home care worker supporting an older person living with dementia at home

We support people through the changed behaviours and distress of dementia — sometimes called BPSD — from the first changes onward.

We cover greater Brisbane, Moreton Bay, Logan, the Sunshine Coast and the Gold Coast.

Support that meets you where you are

From the first changes to the most complex days, there is a place to start.

The first changes

Repeated questions. Missed medication. Getting lost on a familiar drive, or a personality that seems to be shifting. When something is not quite right, it can be hard to know whether to worry. These can be early signs of dementia, and noticing them early helps. We help you make sense of what you are seeing, and put gentle support in place at whatever pace suits your family.

Everyday support that keeps life steady

Familiar faces and a consistent routine. Help with the day too, from personal care and meals to medication prompts and getting out of the house. We send the same small team, so the face at the door is one the person knows. That consistency matters most when memory does not hold.

The harder days (behaviour and distress)

Agitation, distress, wandering, resistance to care, changes that frighten the people who love them. These are the behaviours and distress that can come with dementia, sometimes called BPSD. This is exactly what our dementia care is built for.

Our workers are trained in de-escalation — to read what a behaviour is telling us and respond calmly before a situation escalates. Each person has a behaviour plan written with our Registered Nurse and reviewed as things change. When a day goes beyond the plan, there is a clear escalation pathway to our clinical team. When our workers are with you, they are backed by our on-call arrangements, so that there is  continuity when something changes. We work alongside your GP, geriatrician or mental health team.

If today is one of the hard days, call our care team on (07) 3517 0808.

A team that knows dementia

Dementia care takes real skill. The people who do it well are kind as well as capable. Our care workers are directly employed by Supported Home, so we train them, know them, and send the same familiar faces. They complete specialist dementia training, delivered in-house, and work to a model of care led by our Registered Nurse and Clinical Lead.

Support for the family, too

Caring for someone with dementia is relentless. We build in respite so you can rest, sleep, work, or simply step away. We keep you informed about what is happening and what comes next.

If you just need a break, that’s reason enough to call. →

How our dementia care works

Led by a Registered Nurse

Wanessa Arraes, our Clinical Lead, is a Registered Nurse. Every dementia care plan is built and reviewed clinically, and kept current as needs change.

A plan for behaviour, before it is a crisis

We assess what drives a person’s distress and write a behaviour plan around it. Our directly employed workers are trained to follow it and to escalate early. When something changes, the plan changes with it.

Alongside your clinical team

We coordinate with your GP, geriatrician, dementia adviser and mental health team. We add capable, consistent in-home support that sits around the clinical care already in place.

Frequently asked questions

What are the early signs of dementia?
Common early signs include repeated questions, missed medication, getting lost on familiar routes, trouble finding words, and changes in mood or personality. Everyone is different, and these can have other causes, so the most useful first step is often simply talking it through. You do not need a diagnosis to talk to us.
What are the different types of dementia?
Alzheimer’s disease is the most common, followed by vascular dementia, Lewy body dementia and frontotemporal dementia. Each can present differently, in memory, movement, behaviour or mood. That is why support is planned around the person, not the label.
Can you support someone whose dementia causes agitation, aggression or distress?
Yes. This is core to what we do. We support the behaviours and distress that can come with dementia (sometimes called BPSD), with a behaviour plan written by our Registered Nurse, workers trained to respond calmly, and a clear escalation pathway. If this is where you are, call our care team on (07) 3517 0808. It is exactly the kind of call we are set up for.
What happens on a really bad day, or in a crisis?
Each person has a behaviour plan, and when a day goes beyond it there is a clear escalation pathway to our clinical team during office hours, with a response by the next business day. When our workers are providing care, they are backed by our on-call arrangements, so a serious situation reaches a senior manager. In a genuine emergency, always call 000. For anything else, call our care team on (07) 3517 0808.
Do I need a dementia diagnosis before you can help?
No. You can talk to us before any diagnosis, and before your funding is sorted. Many families reach out when something simply does not feel right. That is a good time to call (07) 3517 0808.
Will the same care workers come each time?
As much as possible, yes. Our care workers are directly employed by Supported Home, so we can send the same small, familiar team. That matters most when memory does not hold and routine is reassuring.
Are your care workers actually trained in dementia, or just willing?
Both. Our workers are directly employed and complete specialist dementia training delivered in-house, working to a model of care led by our Registered Nurse and Clinical Lead. Willingness matters, and it is backed by training and clinical oversight.
How does dementia respite work, and can I get a break?
Yes. We build respite into the support plan so you can rest, sleep, work or step away, with people who already know the person and their routine. If you just need a break, that is reason enough to call.
Can you keep supporting us as the dementia progresses?
Yes. The plan is reviewed as needs change, and our support adapts from early-stage help through to complex, behaviourally intensive care. The clinical oversight stays the same throughout, so you are not starting over each time things shift.

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We answer enquiries by the next business day.

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Go to For Referrers →
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A member of our care team will call you back by the next business day. In an emergency, always call 000.